Available TechSoup Position: Nonprofit Technology Solutions Manager

TechSoup just posted an available position in the org - Nonprofit Technology Solutions Manager. Duties/Responsibilities below - click the link for more details: http://careers.techsoup.org/apply/x0iLG12vDd/Nonprofit-Technology-Solutions-Manager 

Duties and Responsibilities 

• Manage a small team of evangelists to drive more adoption of technology to help nonprofits accelerate their own mission objectives
• Create and implement defined processes and standards for engaging nonprofits and moving them through a process of prospecting, qualification, consultation, and ultimate solution proposal
• Support team members with training, mentorship, and guidance 
• Create team goals and key performance indicators to map to TechSoup OKRs (Objectives & Key Results)
• Work closely with your team to productively contribute to the team's workload, communicate status and updates in designated tracking tools, for smooth transitions and backfilling for each other’s leads and accounts.
• Work across teams at TechSoup to share customer feedback, solicit insights on customers, learn about new products and solutions that are available to organizations
• Amplify the Voice of the Customer within TechSoup, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps
• Manage Team Responsibilities to: 
  • Create and distribute technical products, licenses, services, and courses to nonprofit accounts by leveraging consultative selling strategies and fostering a deep understanding of buyer needs to offer the best solution possible for organizations
  • Identify opportunities for nonprofits to leverage TechSoup services to increase the adoption and effectiveness of their new technology purchases
  • Serve as the voice of the customer to advocate for enhancements to the user journey and experience, and to recommend needed services and courses.
  • Conduct initial outreach to qualified leads via email, phone call, or other defined outreach methods, to better understand the customer’s technological needs and opportunities.
  • Develop program knowledge and product/service expertise in order to effectively support the consultative sales process within strategic accounts
  • Establish and build relationships with key decision makers and economic buyers
  • Coordinate with Marketing to ensure appropriate Above the Funnel (ATF) activities are taking place, and therefore providing steady lead source
  • Provide NGOs with a holistic solution to their technology needs; coordinate with specialty resources, as needed
  • Work with technical and program teams to develop solutions for complex customer scenarios 
  • Identify strategic accounts for possible bulk handling