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We are a neighborhood free clinic and have paused seeing patients during the Covid-19 event. We still need to keep up with some chronic patients, and their prescriptions so are hoping to find a workable model for providing telehealth appointment between our volunteer doctors/clinicians and their patients.
We've peeked into Microsoft Teams which has a telehealth-target campaign, but are unsure about how deployment would work across volunteers (some rotating) and have come up with a lot of questions.
I thought's I'd toss this query out in hopes that someone else has been-there-done-that and could help us get our minds around a good plan.
Thanks for posting in the TechSoup Forums. I'm going to submit your post to be featured on our social media channels, with hopes that we can get you some good feedback. In the meantime, I encourage you to fill out your profile with some brief information about yourself/your organization so we can have a better idea as to help you. Thank you, and looking forward to engaging!
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I have these two resources regarding safety that might be helpful - neither fully answers everything you are looking for, but I think it might be helpful for engaging your volunteers in this:
Considerations for ensuring safety in online service delivery by volunteers, where volunteers are interacting with members of the client and the public.
Safety in Virtual Volunteering.
For a client I worked with last month, I needed to look into the realities of delivering physiotherapy online, and in my research, found a fair number of physiotherapists offering online consultations/telemedicine. None are with free clinics, but I wonder if any would talk to you about how they are doing it? I just did a Google search with some keywords to find such.
Hope more folks will weigh in.
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
I've posted a link to your question on the telemedicine and telehealth subreddits, with links back here. Hope it attracts some answers!
Breaking the telehealth divide: What I’ve learned from my community – Dr. Ilan Shapiro (@Dr_Shaps) of AltaMed Health Services and Dr. Juan Espinoza (@JuanEspinozaMD) of Children's Hospital Los Angeles shared their experiences with telehealth adoption in their primarily Latino and Spanish speaking communities. June 2020 webinar on YouTube.
"Dr. Ilan Shapiro of AltaMed Health Services shares his successes with digital health platforms in a conversation with Dr. Juan Espinoza of Children's Hospital Los Angeles. Dr. Shapiro pays "old-school house calls" via video chats to his East LA Hispanic community, challenges paternalistic thinking, and strives to continue learning with our community on the best ways to implement a digitized new reality."
Presented by LA Tech4Good, which showcases tech initiatives that support and inspire social change in the greater Los Angeles, California area.
We've helped several clinics set up a telemedicine program. Given the cause, I'd be happy to help you 100% free. Essentially I would recommend using whatever existing EMR (electronic medical record you already have) and then use either Zoom or Doxy.me to actually connect with your patients. Given the ubiquity of Zoom, that's what most of our colleagues use. We have an article on telemedicine CPT codes that may be of assistance to your clinic at: https://www.teledocjobs.com/blog/the-ultimate-guide-to-telemedicine-cpt-codes-in-2020/. If you have any particular questions or want to chat just contact us at email@example.com and we'll help in whatever way we can! Hope that's enough to get you started.
Earl, are any of these replies helping your situation? Would love an update.
You might want to check out the Telehealth for Community-Based Organizations Webinar Series, presented by the HHS Office of the Assistant Secretary for Preparedness and Response, the HHS Administration for Community Living and the U.S. Department of Housing and Urban Development.. "Find out about a federal program to improve access to phone and internet services for low-income individuals. The third and final webinar in the telehealth webinar series will be held on Wednesday, September 30, 2020."
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