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Connected Society Mobile Internet Skills Training Toolkit A guide for training people in basic mobile internet skills
Mobile phones are much more than just a tool for making calls. Increasingly they are the primary way people across the world access the internet. Whilst the internet can provide a wide range of benefits to the user, it requires specific skills and knowledge to use a mobile phone effectively. This means that people who lack the skills and understanding are unable to access these life enhancing services.
This toolkit is for Mobile Network Operators (MNOs), Non Governmental Organisations (NGOs), Development Organisations and Governments who want to provide training to improve people’s basic knowledge and understanding of the mobile internet. The tools and resources provided here, give trainers what they need to demonstrate the value and the functionality of the internet on mobile phones. As a result, trainees will be equipped with a deeper understanding of what they can use the internet for and the basic skills needed to access and use it. We believe that this will lead to increased awareness and use of the life enhancing services that the mobile internet has to offer.
The training presented in this toolkit, targets people with little or no mobile internet skills. It aims to teach those who want to learn what the mobile internet is and how to communicate and search online. This toolkit is not suitable for people with no experience of using mobile phones, and doesn’t cover basic functions such as making calls or sending SMS. Similarly, it is not designed for those who are already familiar with the mobile internet.
Available in English, French, Bengali, Swahili, Kinyarwanda and Hindi
This toolkit provides an introduction to using the mobile internet on an entry level smartphone. It is designed as a journey that takes trainees from basic communication skills, through to more complex skills such as setting up their mobile phone. Although this framework guides the overall flow of this toolkit, it has been designed so that each training session can stand alone. This allows the trainer to choose which sessions to use depending on what is relevant to their target audience.
‘We use WhatsApp, YouTube, Google Search, Wikipedia, Facebook, KaiOS and Android to introduce people to the mobile internet. We also provide a general introduction to the internet, mobile money, safety and cost and how people with hearing or visual impairments can make use of the internet. We also provide an introduction to the internet and cover safety and cost. This is based on our consumer research showing that these services are most relevant in most countries. If you want to adapt this toolkit for use in your country, you may want to adapt these services depending on what is relevant to your audience. The accompanying ‘How to Guide’ might be useful if this is the case.
You can use this toolkit in different ways depending on how much time you have with your trainees. For trainers who only have 2-3 minutes at a time with trainees, there is ‘bitesize’ training which consists of a 2-3 minute training session. For trainers who have 45-60 minutes with their trainees there are four ‘in-depth’ training sessions. The in-depth training sessions begin with a 45-60 minute introductory session, followed by three mobile internet service training sessions of the same length.
The Connected Society programme works with the mobile industry, tech companies, the development community and governments to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets. Key activities include: Generating and disseminating insights and learnings on the mobile internet coverage and usage gap. For more information, please visit www.gsma.com/connected-society
The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with almost 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. visit the GSMA corporate website at www.gsma.com
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
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