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There's free access to the online version of a book on how to set up a user-focused intranet.
The book is called Task-based intranet content and it's by Lizzie Bruce. The description:
Create content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide. Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.
This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:
1. Content reflects a staff need for it.2. Information is easy to find.3. Style, tone and language is optimised for users with little time to read and absorb content.
The book is, primarily, a compilation of blogs and online articles that offer first-hand accounts of how various organizations have built user-friendly intranets. One of my favorites is Co-designing content for our intranet that’s easy to find, understand, and action, an account of how a citizens advisory group worked to build an intranet that gives everyone who works or volunteers in the service easy access to the information, knowledge and tools they need to do their jobs:
Staff and volunteers at local Citizens Advice are working flat out to help clients find a way forward with their problems. They’re running complicated services for their local communities. They care deeply about their work and want to do it right.
To do this, they need practical resources that are easy to find, understand and digest.
The book is UK-centric, but a lot of what it promotes is quite universal.
A print version of the book is available for purchase.
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
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