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(I'm not sure this is the correct forum for this question, but I am stuck in Facebook/Instagram limbo, and I am hoping someone can help me get unstuck.)
I am an admin on the Port Austin Area Historical Society (PAAHS) Facebook page. I recently created a professional Instagram account for portaustinhistorycenter (which is managed by PAAHS), and I want to schedule posts to both accounts. I read that Business Manager is necessary to link the Instagram account, so I created a Port Austin History Center Business Manager account, with myself as an admin.
When I try to add the PAAHS Facebook page to the Business Manager I get a message that I cannot because it is the primary page for another business. When I try to request access to the PAAHS Facebook page I get a message that my business needs a primary page to request access to other pages. When I try to connect the Instagram account I click on the “Connect Your Instagram Account” button and nothing happens. I must have set something up incorrectly, but I can’t figure out what. I am afraid to experiment without knowing what I am doing because I know Facebook is very unforgiving. Any suggestions?
Facebook is such a pain. Did you try checking the help section? I know there is a lot of clicking around in there for nothing, but every once in a while I find a resource that leads me in the right direction. In the meantime, we will share this on our social media channels to the rest of our community to make sure you get the answer you need!
TechSoup Community Manager
My suggestion would be to access the settings section of your Instagram account. Under 'account' and 'share to other apps' it should give you an option to add a Facebook account. From there it should allow you to connect any pages you manage to your Instagram app. You MAY need to convert the Instagram account to a "pro" account, but I believe that will unlock all kinds of analytics for you anyways :)
Hopefully that will help you bypass the maze that is Business Manager! I hope this helps.
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